Policies
On this page
Who you are buying from
Where our stock comes from
Who can order
Accounts and guest checkout
How an order works
Prices
Mystery Bottle
Offers and complimentary items
Delivery
Returns, cancellations and refunds
What we are responsible for
Changes to these terms
Governing law
Terms of sale and use
Last updated 31 October 2026
Operated by Shobra Outlet Trading L.L.C., trading as ATIR.ae
Ajman DED licence No. 109480
VAT: Shobra Trading of Ready Garments LLC, TRN 100479414300003
These terms govern your use of atir.ae and every order you place with us. By placing an order you accept them. Please read them before you buy.
Who you are buying from
This website is operated by Shobra Outlet Trading L.L.C., a limited liability company trading as ATIR.ae, licensed by Ajman DED, licence No. 109480.
Trade licence
109480, Ajman Department of Economic Development
Commercial register
201804697
Registered address
Showroom No. 11, Nuaimeya 1, Ajman, United Arab Emirates
Tax registration number
100479414300003
Email
Tax invoices are issued in the company's VAT-registered name, Shobra Trading of Ready Garments LLC, under the same trade licence and TRN.
Shobra Outlet Trading L.L.C. runs the website, advertising and social media. Its affiliate company, MONZA OUTLET FASHION L.L.C. (Dubai trade licence 1013174, Ajman trade licence 116289), buys our stock and holds our contract with Century Express, the courier. The sale, the invoice, payment and returns always stay with Shobra Outlet Trading L.L.C.
Where our stock comes from
We buy genuine stock in bulk from a supplier inside the United Arab Emirates and sell it for less than usual UAE retail. That is where the saving comes from. Authenticity and sourcing explains it in full, and it matters enough that we would rather you read it than skip it.
No manufacturer warranty applies to anything you buy from us. Any promise you get is ours, and Warranty and disclaimer sets out exactly what it covers.
Who can order
You must be at least 18 years old and ordering as a consumer rather than for resale. We deliver only within the United Arab Emirates. We do not ship abroad.
Accounts and guest checkout
You can order without an account, by card or wallet online, or by cash on delivery. Guests use cash on delivery on the same terms as account holders, and those terms are in Payment and pricing.
If you create an account, keep your sign-in access to yourself and tell us at support@atir.ae if you think someone else has used it. You are responsible for orders placed through your account unless you have told us it was compromised.
How an order works
Adding something to your basket is not a contract. Nor is our order confirmation email, which only tells you we received the order.
The contract forms when we dispatch the goods, or when we hand them to you at the door. Until then we may decline the order, and we will tell you why and refund you in full. Reasons we might decline: the item is out of stock, the price was listed wrongly, we cannot verify the delivery address, or the order looks fraudulent.
Prices
All prices are in UAE dirhams and include VAT at 5 per cent. The price you see at checkout is the price you pay, apart from the delivery charge and any cash on delivery fee, which we show before you pay. Payment and pricing lists every fee.
If we list a price wrongly and the mistake is obvious, we are not obliged to sell at that price. We will contact you, offer the correct price, and refund you in full if you would rather not proceed.
Mystery Bottle
The Mystery Bottle, when we offer it, is for signed-in Atir Circle members. For AED 400 you get one full bottle, new and sealed in its original box, of the preference you choose: men, women or unisex. We choose it from the bottles in stock for that preference. Every bottle we choose from normally sells on atir.ae for AED 440 or more at the time it is chosen.
You see the bottle in your bag before you pay, and you only pay for the bottle you see. You may redraw at no charge a set number of times each week (currently two, renewed every Monday at 00:00 UAE time). Redraws cost nothing and are never paid for with money or points. The bottle shown stays with your bag until you order or redraw.
Returns, exchanges and refunds follow these terms as for any other bottle. A refund is the price you paid for the Mystery Bottle.
Offers and complimentary items
Each offer below shows on the product page or in the bag before you pay. We may change or end an offer at any time; an order already placed keeps what it was sold with.
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Any 4 decants, up to 40% off. Any four 10 ml decants in one order cost 40% less than their prices added up. Once per order: only one group of four is discounted, and the saving is at most AED 100. With more decants, the four dearest form the group and the rest pay their own price. A faulty decant from a group is refunded at its share of the group price.
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Bundles, two items together, a saving shown on each pair. Any two eligible items in one order, two different products or the same item twice, cost less than their prices added up. Eligible items may be full bottles, minis, testers or gift sets. Some items pair only with a partner that carries the saving: some gift sets only with a full original bottle, and some original bottles, minis and testers with a full original bottle or a gift set. The item stays at its full price and the whole saving comes off its partner, as the pair shows. The saving depends on the pair and is shown on that pair before you add it, on its product page, on the Bundles page and in the bag before you pay, and is never more than 15% of the two prices. Every complete pair counts, each with its own saving, and the dearest items pair first. A pair's saving is shared between the two items in proportion to their prices, unless the pair shows it all on one item, and each item's line on your receipt shows the price paid. If you return one item of a pair, you are refunded the price you paid for it, which already carries its share of the discount; the item you keep keeps its share. A faulty, damaged or wrong item is refunded as paid, with nothing taken back from the other.
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A decant at 20% off with any perfume. Buy any perfume, full bottle or tester, or any gift set, and one 10 ml decant for each of them in the same order is 20% off, rounded in your favour. An account and an explicit decant selection are required. The perfume stays at full price. One decant for each perfume, tester or gift set in the order, with no cap. Each of the two bottles in a bundle counts as a perfume, so a bundle brings two decants at 20% off. A decant's saving may be smaller where its price leaves little room above its cost. A decant takes either this offer or "any 4 decants", never both, and unselected decants can still join any 4. Your receipt shows the price paid for each line. If you return or exchange the perfume or gift set because you changed your mind, the decant's saving is kept from your refund; a faulty, damaged or wrong perfume is refunded in full.
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Complimentary delivery on your next order. Once per account: 8 days after your first order is delivered, with no return, exchange, refund or chargeback, your next card or wallet order gets complimentary Standard delivery, within 15 days. A Circle delivery reward is kept (Atir Circle terms, gifts).
A complimentary decant or complimentary wrap from an offer follows the complimentary gift rules in Returns and refunds: it is not returned or refunded on its own, and you keep it if you return the bottle or set it came with.
A complimentary wrap from an offer, such as a sale set's wrap, does not apply to a cash on delivery order, including cash at pickup.
Delivery
Shipping and delivery covers delivery in full. In short: Standard delivery everywhere in the UAE in 3 to 5 working days, AED 5, complimentary from AED 300 of products; Express in 1 to 2 working days, AED 10, complimentary from AED 600 of products, for card or wallet payments only; no international shipping.
Returns, cancellations and refunds
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A change-of-mind return needs the item unused, in its original box and packaging, with the plastic film around the box unopened and intact. Once the film is opened or removed we cannot resell the bottle, so we cannot take it back on a change of mind.
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Any sealed, unopened item has 7 days for a change of mind, on sale or not. The one exception is a 10 ml decant, which we cannot take back. A window is the time to ask for the return; we can collect after it ends.
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From 17 October 2026, you can cancel at no charge within one hour of ordering. After that you can ask before dispatch, and we decide. Earlier orders keep the 1 pm cut-off in Cancelling an order.
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The complimentary gifts with each bottle, a 1 ml decant and Our Shukran card, are complimentary. They cannot be returned, exchanged or refunded, and have no cash value. If you return the bottle, keep them; we never deduct their value.
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Gift wrap is not refundable on a change of mind. With a faulty, damaged or wrong item we refund its share.
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A change-of-mind return keeps a return fee from the refund: AED 20 for two courier trips, plus 2.9% of the value returned above AED 1000, plus 1% of the value on a card issued outside the UAE, VAT included, never more than the refund. A faulty, damaged or wrong item returns at no charge. Returns and refunds has examples.
None of these affects your rights if an item arrives late, damaged, faulty, wrong, or is not what we described. Those returns cost nothing, whether or not you opened the film.
What the product page shows before you buy is part of the description: that a tester may come without a cap, in plain packaging, with photographs of the boxed edition, or that a box from our last stock is marked, shown with its wear level, a note and close-up photographs. The photographs are taken for each size, not each unit, so the marks on yours are no worse than shown. Those are not faults. Returns and refunds explains testers, box wear and exchanges.
The clear plastic wrap (cellophane) around each box is a protective layer. Scratches, scuffs, tears, creases or bubbles in it, and tape, stickers or security tags on it, are not damage to the product or its box. They do not make an item damaged or faulty, and they are not box wear. Damage to the box itself or to the bottle is covered as Returns and refunds sets out.
What we are responsible for
We are responsible for delivering goods that match their description, are genuine, and arrive undamaged. If we fail at that, Returns and refunds tells you what you get.
A box or bottle damaged in transit counts as damaged. We put it right with you directly, then claim from the courier company ourselves. You never have to deal with the courier.
We are not responsible for a reaction to a perfume. Perfume contains alcohol and perfume compounds, and skin reacts differently from person to person. Check the ingredients printed on the box if you have known sensitivities.
Nothing in these terms limits any right you have under UAE consumer protection law. Where these terms and that law disagree, the law wins.
To the extent the law allows, our liability for any order is limited to what you paid for it.
Changes to these terms
We update these terms from time to time. Two rules govern that:
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Changes never apply backwards. The version in force when you placed your order governs that order, whatever we publish later.
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We give 14 days notice by email before a material change takes effect. Material means anything affecting price, returns, refunds, how we use your data, or liability. Corrections and clarifications take effect when published.
Every version carries a "last updated" date and a summary of what changed.
Governing law
These terms are governed by the laws of the United Arab Emirates. The competent courts of Ajman have jurisdiction over any dispute.
Before going to court, please talk to us at support@atir.ae. Most things are fixable in a day. If we cannot resolve it, Contact and complaints sets out the Ministry of Economy consumer complaint route, which costs nothing.