Support hub

Delivery is 3 to 5 working days, Express 1 to 2. Use Track order with the number and the email or phone on the order.

If the window has passed, write to support@atir.ae. We reply in one working day.

Century Express, our courier, delivers to every emirate.

We do not ship outside the UAE.

We pack and dispatch through our affiliate Monza Outlet, which contracts our courier, Century Express. Your box and its shipping label say Monza Outlet; your order is sold by Atir.

Standard takes 3 to 5 working days, AED 5, complimentary from AED 300 of products.

Express takes 1 to 2 working days, AED 10, complimentary from AED 600 of products, paid by card or wallet. We deliver to every emirate.

Cut-off times for those dates are posted on the site before the week they apply.

Until then, the usual 1pm working-day cut-off stands.

Open Track order. Enter the order number and the email or phone on the order.

Signed in, your orders are also on your account page.

Choose Pick up at checkout. We email you when it is ready.

Show that email and your receipt. Staff check the name on the order.

Monza Outlet is our partner, run by a company affiliated with Atir’s operator.

Within an hour of ordering, cancel it yourself from Track order or your account. After that, email orders@atir.ae with the order number before we dispatch.

Once it is on the road we cannot change the address or the items. A cash order can be cancelled until you confirm it.

A code is shown at checkout when one applies. Everyday prices are not a promotion.

Items on sale have the same 7-day sealed return window.

Online by card, Apple Pay, Google Pay or Link, before we dispatch.

Or in cash at the door, with Standard delivery, for an AED 10 fee.

Paying by card has a smaller footprint than cash.

Pay the driver in cash, with or without an account. The fee is AED 10, by Standard delivery.

Cash needs AED 120 of products or more.

We confirm every cash order on WhatsApp before it goes out.

AED 10 for cash on delivery. Gift wrap only if you choose it, and not with cash.

A change-of-mind return costs AED 20 toward two courier trips, plus 2.9% above AED 1000, plus 1% on a non-UAE card, taken from the refund. See Refunds for examples.

Every fee shows at checkout before you pay.

Choose it at checkout: plain, floral, love or kraft. One charge per order, and every box in the parcel is wrapped.

You can hide the prices on the slip.

Our bot on WhatsApp and Telegram answers your questions and shows every perfume in stock.

Browse or search, save to your wishlist and add to your bag, all in the chat.

At checkout, add your address and pay in a few taps.

Tell orders@atir.ae within 30 days, with photographs of the bottle and the outer box. Opening the film to check does not matter.

We collect at our cost. You choose a replacement or a full refund, charges included.

A box or bottle damaged on the way counts as damaged. We claim from the courier ourselves; you never deal with them.

Start one on the Returns page with your order number, or email orders@atir.ae.

Ask within 7 days of delivery, sale or not. Any item must be unused, with the film around the box intact. Decants cannot be returned.

Complimentary gifts, the 1 ml and the Shukran card, cannot be returned or refunded. Keep them when you return a bottle. Faulty or wrong? Email orders@atir.ae and we will make it right.

We check the return within 2 working days. A card refund then takes 5 to 10 working days to show. A cash order is refunded by bank transfer.

On a change of mind, a return fee comes off the refund: AED 20, plus 2.9% of the value above AED 1000, plus 1% of the value if a non-UAE card paid. A damaged, leaking or wrong item comes back at our cost.

Examples, UAE card: AED 300 back, AED 20 fee. AED 600, AED 20. AED 1000, AED 20. AED 2000, AED 49. A foreign card adds AED 3, 6, 10 and 20.

Why AED 20: it covers part of two courier trips, the collection from you and the trip back to our office. Above AED 1000, the card network keeps its fee when we refund. Delivery and the cash fee stay with us.

Cash orders: we send a bank transfer to an account in your name within 5 working days of approving the refund, then your bank takes its own time. We pay the transfer charges. You get the refund less only the return fee and, on a change of mind, the AED 10 cash fee. Example: a AED 250 bottle back on a change of mind, we transfer AED 230.

Some sealed bottles are last stock, with marks on the outer box. They sell at the normal price. We send clean boxes first.

The product page shows the wear level and close-ups, and checkout says so again. The marks on yours are no worse than shown. Shown wear is not a fault.

Marks we did not show, or worse than shown? Choose a complimentary return, a replacement, or keep it and we refund part of the price.

The clear plastic wrap around each box is there to protect it on the way to you.

Scratches, tears, creases or bubbles in the wrap, and tape, stickers or security tags on it, are not damage to the perfume or its box, and not box wear.

If the box or bottle under it is damaged, tell orders@atir.ae within 30 days. We collect it at our cost.

Open your order, choose the item and its replacement, and see the difference. We approve each exchange.

Same window as a return, sealed. Pay any extra online, or get the difference back. Each exchange costs AED 40: two courier trips, pickup and back to us.

Keep the bottle away from heat, sun and steam. A cupboard is enough.

Do not store it in a car.

Each product page lists the millilitres we sell. There is no in-store try-on.

A change of mind needs the cellophane intact.

The same perfume, made for shop counters, in plain packaging. Some come without a cap.

Photos often show the boxed edition. The cap, the plain box and the look are not return reasons. A fault still is.

A genuine tester that has been opened and partly used. Its page shows how full it is, the dates it was in use, and any marks.

If it ships in another box from the same house, the page says so. What you buy is the bottle and the perfume.

Many bottles carry an open-jar mark, such as 12M, 24M or 36M: the months the maker vouches for once opened, counted from the first date shown. Kept well, many last longer.

Keep it in its box, in a cupboard, away from sun, heat and steam, never in a car. A partly used bottle holds more air, so wear it rather than save it.

Stop wearing it if it smells sour or turns darker: aged perfume can irritate skin.

Opened, it cannot be returned for a change of mind. Not as shown, faulty or the wrong perfume? Tell orders@atir.ae within 30 days. We collect it at our cost.

Buy only on atir.ae. We do not sell on other websites.

If a bottle worries you, tell orders@atir.ae within 30 days. We collect it and refund in full.

Yes. Every bottle is made by the brand on it. We hold a purchase invoice for every batch and record each bottle’s batch code.

If you doubt one, tell orders@atir.ae within 30 days. We collect it and refund in full.

Fair price means how we set it: from our cost and UAE market prices. Prices include VAT, and every fee shows before you pay.

Every bottle leaves us sealed, in its original packaging or, for a tester, in plain tester packaging, often with no cap. The perfume is the same.

Some boxes carry a small white anti-theft strip with a barcode. We buy from several suppliers and warehouses, and some of them tag their stock.

So one box may have it and the next may not. The perfume inside is the same, sealed and untouched, and the strip has no battery.

Peel it off gently, or leave it on so the print does not tear.

We buy genuine stock in bulk from a supplier in the UAE and have no mall shop to pay for.

Same perfume, same bottle, same factory.

A 10 ml spray we fill by hand from the tester-packaged bottle of the same genuine perfume.

Filled by us, not by the brand. Stock is limited.

A manufacturer warranty does not apply to our sales.

Our own guarantee does: genuine, undamaged, working and as described, or a full refund.

Not at the moment. Our Ajman address is an office, not a counter.

Please do not travel there to buy or collect.

Credits land on the account at once and last 12 months. They cannot be exchanged for money.

Enter your email and we send a six-digit code. Type it in to sign in.

A new account works the same way. No code? Check spam, or write to support@atir.ae.

Orders, returns and refunds: orders@atir.ae. Help and complaints: support@atir.ae. Anything else: info@atir.ae.

We reply within one working day, Sunday to Thursday.