Policies
On this page
Who runs the Circle
Who can join
Earning points
Welcome and referral points
Using points
The complimentary bottle
Gifts from Atir
Dolce&Gabbana gift bag
Complimentary delivery on your next order
"Worth AED" and "up to AED"
Expiry
Returns, cancellations and refunds
Points have no cash value
Changes to the Circle
Closing your account
Governing law
Contact
Atir Circle terms
Last updated 31 October 2026
Operated by Shobra Outlet Trading L.L.C., trading as ATIR.ae
Ajman DED licence No. 109480
VAT: Shobra Trading of Ready Garments LLC, TRN 100479414300003
The Atir Circle is our points programme. These terms explain how you earn points, what they buy and how we may change the programme. Atir may change the Atir Circle and Privé rewards, their points prices and which rewards are offered at any time, without prior notice. Points you have already earned keep their balance. They sit alongside Terms of sale and use, which governs every order. Where the two disagree on the Circle, these terms apply.
Who runs the Circle
This website is operated by Shobra Outlet Trading L.L.C., trading as ATIR.ae, licensed by Ajman DED, licence No. 109480.
Who can join
Anyone with an Atir account who orders for delivery in the UAE. Membership is complimentary and starts when you create an account. One person, one account.
Earning points
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You earn up to 10 points for every AED 1 of products in an order. Delivery, the cash on delivery fee, gift wrap and complimentary items earn nothing.
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The points on each product line are capped at what that line leaves us above its cost, valued at 100 points to AED 1. A line sold at or below its cost earns no points.
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Points are worked out on the dirham value of the products, whichever currency you pay in, so every customer earns at the same rate.
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Points are credited when payment succeeds. On a cash on delivery order they are credited when the courier collects the cash.
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Points can be spent 8 days after your order is delivered. Until then they show as pending. An order that is not delivered earns no spendable points.
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While a return or exchange you asked for on an order is open, that order's points stay pending until it closes.
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While a payment is disputed with your bank, the order earns no points. If the dispute ends in our favour, its points come back.
Welcome and referral points
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A new account receives 1000 welcome points.
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Each member has a personal referral link. When a friend opens an account through it, the friend and the member each receive 500 points once the friend's first order has been delivered and its return period has passed without a return, refund or chargeback.
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Welcome and referral points together are capped at 2000 points per account, for life. That is the welcome points plus two friends. A referred friend starts with 1500 points.
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Welcome and referral points can be spent as soon as they are credited, on every reward except a complimentary bottle, gift set or tester.
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You cannot refer yourself. Each account has one referrer, set when it is created, and it cannot be changed later.
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Referral points are paid only for a genuine new account belonging to a different person. An account with earlier orders does not count, and no referral points are paid to either side when the friend's delivery phone number or address matches the member's or another account's.
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We may withhold or take back welcome or referral points, and close the accounts involved, where we have reasonable grounds to suspect fraud or abuse, such as duplicate accounts, fake identities or automated sign-ups. We will tell you why and you can ask us to review it.
Using points
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8000 points buy one complimentary Standard delivery.
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10000 points buy one 10 ml decant of your choice from those in stock, added at no charge to an order.
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8000 points buy one complimentary gift wrap for one item, in any paper style we offer. It is used on your next order with gift wrap.
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6000 points buy one complimentary Dolce&Gabbana gift bag for one eligible item: a single Dolce&Gabbana perfume in its original box, or one of the Dolce&Gabbana gift sets that take the bag, never a tester. It is used on your next order with such an item, after the complimentary bag of your first Dolce&Gabbana order.
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A gift wrap or gift bag reward is not the order's one reward and can go on the same order as one. It needs an order paid by card or wallet, since gift wrap and gift bags are not available with cash on delivery.
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The Love gift wrap and the Black Dolce&Gabbana gift bag are not sold. Atir Plus members can take them only as a reward (Atir Plus terms).
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Accounts that joined the Circle before 31 October 2026 received one complimentary gift wrap, once; joining from that date brings none. It works like a gift wrap gift from Atir (below): it is not the order's one reward, it needs an order paid by card or wallet, since gift wrap is not available with cash on delivery, and an order takes one wrap. It lasts 30 days from joining.
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A complimentary delivery, decant, gift wrap or gift bag reward is valid for 30 days from redemption. An unused reward then lapses and its points are not returned.
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One reward applies per order, besides gift wrap and gift bag rewards.
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A reward works only on orders paid by card or wallet. It cannot be used with cash on delivery, and it never covers Express delivery.
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A complimentary delivery reward is used only on an order whose delivery it makes complimentary. If the order already has complimentary delivery, the reward stays for a later order.
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A reward counts as used once the order it is on has been dispatched. If that order is later returned or refunded, the reward is not given back. If the order is cancelled before dispatch, or is never paid, the reward is yours again.
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Complimentary delivery, the 10 ml decant, gift wrap, the Dolce&Gabbana gift bag and the complimentary bottle are the only rewards today, besides the gifts below. A reward cannot be split, extended or swapped for anything else. Five of the complimentary picks, bottles and gift sets first, and new edition fragrance variations are for Atir Plus members (Atir Plus terms).
The complimentary bottle
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You can choose one full bottle, gift set or tester from those shown on your Circle page. Each shows its own points price.
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Each one costs from 10000 to 50000 points. In the lowest points band we prefer less widely known perfumes; in the higher bands, the most popular.
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Some complimentary bottles come from our last stock with a marked outer box, for fewer points, at most one of each kind at a time. The bottle is new and sealed; each is shown with its wear level and close-up photos before you choose it. The photos are per size, so the marks on yours are no worse than shown. Disclosed marks are not a fault.
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It is paid for only with points from orders paid at least 120 days earlier, the time a card payment can still be disputed. Welcome, referral, Atir Plus bonus and other points given to you do not count toward it. Its points price is its selling price in AED × 125, rounded up to the next 1000.
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You can take one complimentary bottle, gift set or tester every 90 days, and at most four in any 365 days. Your Circle page shows when the next one is open to you. Your Circle page shows how many of your points qualify. Complimentary delivery and the decant use your whole spendable balance.
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You choose the bottle at checkout, on an order paid by card or wallet, while it is in stock. It is added at no charge to that order and is that order's one reward. A bottle out of stock is not shown.
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If your complimentary bottle sells out after you pay, or turns out not to be on our shelf before dispatch, we take it off the order, return its points to you and tell you in your account Messages. The rest of the order goes ahead.
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Cash on delivery is not offered on an order with a complimentary bottle, gift set or tester. Its value does not count toward complimentary delivery, so delivery is charged as usual. It does not bring the 20% decant offer and does not form or join a bundle.
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A complimentary bottle earns no points and cannot be returned or refunded for a change of mind. If it arrives faulty, damaged or wrong, tell us within 30 days of delivery, or of a fault appearing: we replace it, or return its points if none is left.
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If the order the bottle came with is returned or refunded, you keep the bottle, and the points that order earned are taken back as above.
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We offer at most three full bottles, two gift sets and seven testers at a time, each in one size, and the bottles on offer and their points prices change as our stock and costs change. A bottle you have already received is not affected.
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Bottles are not held for points, so one you are saving toward can sell out before you redeem. You can mark one as your goal; if it sells out or leaves the offer, we tell you by email, with our apology, and you can choose another. Your points stay in your account.
Gifts from Atir
From time to time we send a member a gift by hand: Circle points, a complimentary Standard delivery or 10 ml decant reward, or a complimentary 1 ml decant or complimentary gift wrap on the next order. We choose who receives one, and only an account with at least one paid order that was not fully refunded can. No one is entitled to a gift.
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A gift arrives by email. Apart from points, it lasts 30 days, unless the email gives another date.
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Gift emails are Circle offers. You can stop them from the link in any of them or in your account settings, and keep the Circle and your points. A gift we send after that still reaches your Circle page, without an email.
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Gift points are points given to you: at most 20000 a gift. They expire like any points.
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A complimentary delivery or 10 ml decant gift is a Circle reward, under the rules above. A 1 ml decant or gift wrap gift is not a reward: it can go on the same order as one. A 1 ml decant gift can go on a cash on delivery order; a gift wrap gift needs an order paid by card or wallet.
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A gift counts as used once the order it is on has been dispatched. If that order is cancelled before dispatch, the gift is yours again.
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However, if you cancel an order, or ask us to cancel it, any complimentary gift wrap used on it is not returned to your account. If we cancel an order for our own reasons, the wrap is returned to you.
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Gifts have no cash value.
Dolce&Gabbana gift bag
A Dolce&Gabbana gift bag can be added to an eligible Dolce&Gabbana product for AED 10. One bag is complimentary on your account's first Dolce&Gabbana order: you must be signed in, it is one per account, it applies only while stocks last, and the order must be paid by card or wallet. Gift bags, paid or complimentary, are not available with cash on delivery. The complimentary bag has no cash value. A gift bag can go on the same bottle as gift wrap; each is priced separately. Testers are not eligible. A gift bag can also be taken as a Circle reward for 6000 points (see Using points). The Black design is not sold; Atir Plus members can take it only as a Circle reward.
Complimentary delivery on your next order
This is a gift from Atir, not a Circle reward, and each account gets it once. 8 days after your first order is delivered, with no return or exchange open, nothing refunded and no chargeback, your account gets one complimentary Standard delivery.
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Once only. No later order earns another, even after this one is used or lapses.
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We tell you by email. It applies by itself to your next order paid by card or wallet, never Express and never cash on delivery.
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It lasts 15 days.
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It can go on the same order as a Circle reward. If you also hold a Circle complimentary delivery reward, this gift is used first and the reward is kept for a later order.
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It is used once the order it is on has been dispatched. If that order is cancelled before dispatch, it is yours again until it lapses.
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It has no cash value.
"Worth AED" and "up to AED"
Where we say points are "worth" a number of dirhams, we mean the spending on products that earns those points, at 10 points per AED 1. Where we say you can get "up to" a number of dirhams in complimentary rewards, we mean the points it takes to redeem one of each reward on offer, at the same rate. Neither is a discount, a voucher, store credit or money owed to you.
Expiry
Each batch of points expires 365 days after it is credited. When you redeem, the points closest to expiry are used first. Your account page shows the next batch to expire.
Returns, cancellations and refunds
Points follow the money. If an order is cancelled, returned or refunded, in full or in part, we take back the points it earned. When you exchange an item, the points for the item you send back come off and the replacement earns its own. If you have already spent them, we first cancel rewards you have not used yet, newest first, to cover them. Your balance may still go below zero, and the points you earn next repay it before you can redeem again.
Points have no cash value
Points and rewards have no cash value. They cannot be exchanged for money, refunded, sold, transferred to another account, combined with another account's points or inherited.
Changes to the Circle
Atir reserves the right to change the Circle. We may increase or decrease the points an order earns, the welcome and referral points, the cap, the points a reward costs or a reward's value; add, suspend or remove rewards; or suspend or end the programme. We may do so at any time, without prior notice. We will show every change on this page with a new "last updated" date.
Any reward may be replaced with another, removed, added or shown as temporarily unavailable, for example when it is out of stock. A reward you cannot redeem while it is unavailable keeps your points in your account.
Two rules protect what you have already earned:
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Changes never apply backwards. Points already credited keep their expiry date, and a reward you already hold keeps its value until its end date.
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Points you have already earned keep their balance when a reward, its points price or the rewards on offer change.
Nothing in these terms limits any right you have under UAE consumer protection law. Where these terms and that law disagree, the law wins.
Closing your account
If you close your account, its points and unused rewards end with it and cannot be restored. If we close an account for fraud or a breach of Acceptable use, its points and rewards end too. Otherwise we will email you 14 days before we close your Circle account.
Governing law
These terms are governed by the laws of the United Arab Emirates. The competent courts of Ajman have jurisdiction over any dispute. Before going to court, please talk to us. Contact and complaints sets out the no-cost Ministry of Economy consumer complaint route.
Contact
support@atir.ae. We reply within 24 hours, every day.