Support hub
On this page
Shipping and delivery
Collection at Monza Outlet
Cancelling an order
Currencies and rates
VAT and tax
Authenticity and sourcing
Warranty and disclaimer
Product safety
Atir Plus terms
Cookie policy
Intellectual property and brand notice
Acceptable use
Accessibility
Contact and complaints

Policies

Operated by Shobra Outlet Trading L.L.C., trading as ATIR.ae
Ajman DED licence No. 109480
VAT: Shobra Trading of Ready Garments LLC, TRN 100479414300003
Terms of sale and useShipping and deliveryCollection at Monza OutletReturns and refundsCancelling an orderPayment and pricingCurrencies and ratesVAT and taxAuthenticity and sourcingWarranty and disclaimerProduct safetyAtir Circle termsAtir Plus termsPrivacy policyCookie policyIntellectual property and brand noticeAcceptable useAccessibilityContact and complaintsFrequently asked questions

Shipping and delivery

Last updated 31 October 2026
We deliver across the United Arab Emirates. We do not ship abroad.

Where and how fast

Everywhere in the UAE. Century Express, our courier, delivers in every emirate.
Service
Time
Cost
Standard
3 to 5 working days
AED 5, complimentary when the products come to AED 300 or more
Express
1 to 2 working days
AED 10, complimentary when the products come to AED 600 or more
Pick up
Ready in 1 to 3 days
Complimentary
Atir Plus members get complimentary Standard and Express delivery on every order, with no minimum. Atir Plus terms sets out the membership.
Express is for card and wallet payments only. Pick up accepts card, Apple Pay, Google Pay, Link, and cash on delivery.

Pick up

Collection is at Monza Outlet, Ajman, an associate partner. Sheikh Khalifa Road, opposite Ajman Clock Tower, Al Rashidiya 1, Ajman. Open every day from 10:00 AM to 12:00 AM; pick up from 11:00 AM to 10:00 PM. The map is https://maps.app.goo.gl/VDSXTPSqi1jAcYgb8. Card, Apple Pay, Google Pay, Link, or cash on delivery. Ready in 1 to 3 days. Collection at Monza Outlet is the full process. Cash on delivery adds its own AED 10 fee, delivered or picked up, and needs at least AED 120 of products (Payment and pricing). Checkout shows the charge and the expected dates before you pay. Both complimentary-delivery thresholds count the products after any discount, before delivery and fees.

Working days

Sunday to Thursday, excluding UAE public holidays. Days are counted from the working day after you order. Standard arrives within 3 to 5 working days and Express within 1 to 2. An order placed on Friday or Saturday counts from Sunday.

Delivery attempts

We call or message before we arrive.
If nobody is there, we try again the next working day. After two failed attempts the order comes back to us and we refund you, minus any delivery charge already incurred. You can reorder any time.

Checking the order at the door

Look at the parcel before you accept it. If the outer packaging is damaged, say so to the driver and refuse it. That is faster than accepting it and starting a return.
Once you have accepted the parcel, you have 30 days to report transit damage or a wrong item to orders@atir.ae; please check the order on arrival and tell us within 7 days about any damage, leak or wrong item. See Returns and refunds.
A box or bottle damaged in transit counts as damaged, and we put it right for you. Any claim against the courier is ours to make, and the courier pays us. You never have to deal with the courier.
The clear plastic wrap (cellophane) around each box is a protective layer. Scratches, scuffs, tears, creases or bubbles in it, and tape, stickers or security tags on it, are not damage to the product or its box. They do not make an item damaged or faulty, and they are not box wear. Damage to the box itself or to the bottle is covered as Returns and refunds sets out.

Refusing a delivery

You can refuse at the door. What happens next depends on why you refused.
·
Changed your mind. We refund the product. We keep any delivery charge, because we made the delivery. A cash order refused at the door costs you nothing.
·
Refused because we got it wrong. Wrong item, visible damage, or a delivery so late the order is no longer useful to you. Full refund, all charges included.
Refuse deliveries repeatedly and we may decline further orders. See Acceptable use.

Delays

If we miss the window we tell you. If the delay makes the order useless to you, you can cancel it for a full refund, or send it back and we refund you in full.
Some things are outside anyone's control. Weather, road closures, and government restrictions can move a delivery. We will keep you informed rather than go quiet.

Who carries your parcel

Century Express carries every parcel we deliver, in every emirate of the UAE. Atir books it through MONZA OUTLET FASHION L.L.C., our affiliate company, which holds the contract with Century Express.
The sale, the invoice, payment and returns stay with Atir. Write to orders@atir.ae about any delivery, whoever carries it.

Packaging and dispatch

Atir packs and dispatches orders through Monza Outlet, our affiliate company, MONZA OUTLET FASHION L.L.C., which holds our contract with Century Express, our courier in every emirate. Your parcel therefore arrives in a Monza Outlet box, printed with Monza Outlet's design and branding, with a Monza Outlet shipping label.
Your order is sold by Atir. The sale, the invoice, payment and returns stay with Shobra Outlet Trading L.L.C., the company that operates Atir.

Perfume and air freight

Perfume is an alcohol-based flammable liquid, which restricts how it can be carried by air. This is one of the reasons we deliver by road within the UAE only and do not ship internationally.

Collection

Collection is complimentary at one associate partner, Monza Outlet in Ajman. Atir does not run the shop. Collection at Monza Outlet sets out the counter, the hours and what happens there. Checkout offers it beside Standard and Express.

Collection at Monza Outlet

Last updated 30 October 2026
You can collect a paid order at no charge at one counter in Ajman: the Monza Outlet, Atir's partner collection point. It is not an Atir shop, and Atir staff are not behind the counter.

Where

Monza Outlet, Ajman. Sheikh Khalifa Road, opposite Ajman Clock Tower, Al Rashidiya 1, Ajman.
https://maps.app.goo.gl/VDSXTPSqi1jAcYgb8
Open every day, 10:00 AM to 12:00 AM.
Pick up: every day, 11:00 AM to 10:00 PM.

Before you go

Pay on the site by card, Apple Pay, Google Pay, Link, or cash on delivery. Cash on delivery adds the AED 10 cash fee, as on a delivered order (Payment and pricing), and you pay the order total in cash at the counter. The order is usually ready in 1 to 3 days. We email you when it is ready to collect. That email means the box is at the counter.
Bring the "Ready to collect" email, which shows your order number, and your receipt or invoice. The cashier checks the name on the order, as a courier does. You do not need an ID card, and there is no QR code.
The box stays at the counter for 3 to 4 days after that email. A cash on delivery order that is not collected in those days is canceled. A card order is then moved to the warehouse and kept for 30 days. If it is still not collected, we refund the card payment.

At the counter

1.
Go to the cashier.
2.
Show the "Ready to collect" email, or give your order number.
3.
Show your receipt or invoice, on your phone or printed.
4.
Give your name. The cashier checks the name, the order number and the box against the information sheet kept at the counter.
5.
The cashier gives you the delivery box. The perfume is inside it.
The name, the order number and the box should match the invoice in your email. If they do not, do not take the box. Write to orders@atir.ae from the counter.

What the partner is

The Monza Outlet is a shop of Monza, an affiliate of Shobra Outlet Trading L.L.C., the company that operates Atir. It is Atir's partner collection point.
Monza Outlet handles the handover only. The sale, the invoice, the payment and any return stay with Atir, on the same terms as a delivered order (Terms of sale and use, Returns and refunds).

Cancelling an order

Last updated 6 October 2026
From 17 October 2026. These rules apply to orders placed on or after that date. An order placed earlier keeps the old rule: cancellation at no charge until 1 pm UAE time on the day it goes out, and never less than an hour after ordering.

Before we dispatch

Within one hour of placing your order, cancel at no charge. Card or cash on delivery, the cancellation is automatic and you get everything back: the products, any delivery or Express charge and any cash on delivery fee.
After that hour, you can ask. Email orders@atir.ae with your order number before we dispatch. We decide, and we cannot promise to stop an order already being packed. If we cancel it, you get everything back.
Cash on delivery. We message you to confirm every cash order before it goes out. Until you confirm, you can cancel any time by replying to that message. If we hear nothing within 24 to 48 hours, we cancel the order. You have paid nothing, so there is nothing to refund.
Card. We refund the full amount to the card you paid with, through Stripe, our payment provider. It shows 5 to 10 working days later, as Returns and refunds explains under how card refunds reach you.

After we dispatch

Once the order is with a driver we cannot pull it back. Two options:
Refuse it at the door. Simplest. Tell the driver you do not want it and it comes straight back to us. What you get back depends on why, and Shipping and delivery sets that out.
Accept it and return it. A change of mind then has the normal 7 days to ask, and the film has to be unopened. Returns and refunds covers it.
Whatever the cancellation rule, you can still refuse or return an order that arrives late, damaged, wrong or not as described, at no cost.

When we cancel an order

We may cancel before dispatch if:
·
The item is out of stock. This happens occasionally because stock moves fast.
·
We listed the price wrongly and the error is obvious.
·
We cannot verify the delivery address.
·
The order looks fraudulent, or the account has a history of refused deliveries. See Acceptable use.
We tell you why and refund you in full, to the card you paid with. It shows 5 to 10 working days later.

Subscriptions

We do not sell subscriptions or anything that renews automatically. Every purchase is a one-off, and nothing on this site will charge you again later.

Currencies and rates

Last updated 26 October 2026
Our prices are set in UAE dirhams. You can pay a card order in AED, SAR, QAR, OMR, KWD, BHD, USD or EUR. Prices and refunds in those currencies use Stripe's rate, so a refund in your own currency can differ slightly from what you paid.
Cash on delivery, and cash paid at the Monza Outlet counter, is always in UAE dirhams (AED). If you choose another currency, cash is not offered at checkout.
The table above shows Stripe's current rate for each currency, which we check every hour, and when it was last updated. Each rate is what one unit of that currency is worth in dirhams at checkout, including the cost of converting it.

Refunds

Every refund goes back to the way you paid. We refund the dirham value and Stripe converts it at its rate on the day of the refund. If the rate has moved since you paid, the amount in your currency moves with it. A cash on delivery order is always in AED.
Payment and pricing explains how foreign prices are worked out.

VAT and tax

Last updated 18 October 2026

Prices include VAT

Every price on Atir includes UAE value added tax (VAT) at 5 per cent, and nothing is added at checkout. Delivery, the cash on delivery fee, gift wrap and every other fee include it too. We deliver only within the UAE.
VAT applies under Federal Decree-Law No. 8 of 2017 on Value Added Tax, and the Federal Tax Authority administers it (fta.gov.ae).
The VAT on your order is the total multiplied by 5 and divided by 105, rounded to the fils. Checkout shows it under the total. Payment and pricing explains how prices and fees are set.

Who is registered

This website is operated by Shobra Outlet Trading L.L.C., trading as ATIR.ae, licensed by Ajman DED, licence No. 109480. The company is registered for VAT with the Federal Tax Authority under the name Shobra Trading of Ready Garments LLC.
VAT-registered name
Shobra Trading of Ready Garments LLC
Tax registration number (TRN)
100479414300003
Registered address
Showroom No. 11, Nuaimeya 1, Ajman, United Arab Emirates

Your tax invoice

We email a tax invoice with every order. It shows our VAT-registered name, TRN and address, the items, the 5 per cent rate, the VAT and the total. On a card order in another currency, it also shows the total and the VAT in dirhams and the exchange rate used.
Keep the invoice. A card statement or a payment receipt is not a tax invoice.

Invoices for a business

If your company is registered for VAT and needs an invoice in its name with its TRN, email orders@atir.ae with the company name, address and TRN before you order. We will issue the invoice that way.

Refunds

When we refund all or part of an order, the VAT inside the refunded amount comes back with it.

Authenticity and sourcing

Last updated 22 October 2026
This is the page we would most like you to read. It explains what we sell, where it comes from, and why it costs less. If anything here is unclear, email support@atir.ae and we will answer plainly.

Where our stock comes from

We buy genuine, brand-manufactured perfume in bulk from a supplier inside the United Arab Emirates. The goods are already in the UAE market when we buy them. We do not import.
We hold a purchase invoice for every batch we sell, and we keep those invoices for at least five years.
We do not publish our supplier's name. That is commercial information, and it is the only part of this page we keep to ourselves.
Our affiliate company, MONZA OUTLET FASHION L.L.C., makes those bulk purchases for us.

Why we are cheaper

Mall retail prices carry the cost of a traditional retail chain: territory agreements, brand marketing commitments, retail concessions, trained counter staff. We sell online, buy in volume and run lean.
That is the entire explanation. There is no clever trick and there is nothing wrong with the perfume. If you have been wondering how the price works, that is how.

What "genuine" means here

Every bottle we sell is manufactured by the brand whose name is on it. Not a copy, not a dupe, not a refill, not repackaged.
The one thing we fill ourselves is the 10 ml decant: a plain spray we fill by hand from the tester-packaged bottle of the same authentic perfume, so you can wear it before you buy the bottle. It is sold as Atir's decant, never as the brand's own, and its page says so.
Bottles carry the manufacturer's own barcodes and batch codes. Depending on the brand and the production run, a barcode may or may not scan against a particular retail database, because those databases are built by retailers rather than by the brands. A barcode that does not scan in a shop's till system is not evidence of anything.
We record the batch code of every bottle before it leaves us. If a question ever arises about a specific bottle, we can trace that code back to the purchase invoice for its batch.

What we promise, and what happens if you doubt it

If you doubt a product is genuine, contact us within 30 days at orders@atir.ae. We collect it at our cost and refund you in full. There is no inspection queue and no argument.
We can make that promise because of the invoices and the batch codes. It is not marketing language, it is a commitment we expect to honour on the rare occasions anyone calls on it.

No manufacturer warranty

A manufacturer warranty does not apply to anything you buy from us.
What you get instead is our own commitment, set out in Warranty and disclaimer and Returns and refunds. In practice, for a sealed bottle of perfume, it covers more than a manufacturer warranty would.

The marks on our product pages

Product pages carry two marks about the product itself. This section says what each one means.
"Fair Price & Authentic". Authentic means what "What "genuine" means here" above sets out: the bottle is manufactured by the brand whose name is on it, we bought it from a supplier inside the UAE against a purchase invoice for its batch, and we record its batch code before it leaves us.
Fair price describes how we set the price, nothing more. We price each product from what it costs us and from the prices of the same product in the UAE market. The price shown includes VAT at 5 per cent. Every fee is listed in Payment and pricing and shown at checkout before you confirm, and nothing is added after you confirm. Where a product shows a struck price, that price is never higher than the brand's own price, or an authorised retailer's, for that size. Fair price is not a claim that our price is the lowest available or lower than any particular seller's.
"Sealed only and original packaging". The bottle comes in the brand's original retail packaging, sealed in its film as we received it from our supplier. We do not open, refill or repackage it. If the box has wear, the product page shows it before you buy.
"Sealed only and tester packaging". The product is a tester: the same perfume as the retail edition, made by the brand for use at a shop counter. Tester packaging is plain. It often has no printed artwork, and the bottle often has no cap. A tester also leaves us sealed in its film as we received it, and we do not open it.
Because every bottle leaves us sealed, a change-of-mind return needs the film intact. A fault, damage in transit, a wrong item or a doubt that it is genuine is covered whether or not the film has been opened. Returns and refunds sets out both.

Packaging and presentation

Perfume packaging changes between production runs and between markets. Box design, cellophane finish, the exact shade of a printed panel, the language on the outer sleeve, all of these vary legitimately. A box that looks slightly different from one you saw in a department store two years ago is normal.
Some stock we sell was originally packaged for a market other than the UAE. Where that affects anything you would notice, the product page says so.
Our product images are images we make of the bottle and box. Some are produced digitally, and they illustrate the product. The bottle you receive is the genuine product, and its packaging may differ from the image. We do not use brand campaign imagery. See Intellectual property and brand notice for why.
A tester listing often shows the perfume's boxed edition. The tester itself comes in plain tester packaging, sometimes without a cap, and the product page says so. When only boxes with marks remain, the product page shows the wear level, a note and close-up photographs of the marks, and the box you receive has marks no worse than shown. Returns and refunds covers both.

Brand names on this site

We use brand names to tell you what we are selling. That is the only reason they appear. We do not use brand logos, brand campaign photography, or any wording suggesting an official relationship, because there is not one.

If you are a brand owner

If you represent a brand and have a concern about a listing, email info@atir.ae and we will respond. We would rather have the conversation than not.

Warranty and disclaimer

Last updated 3 November 2026

No manufacturer warranty

No manufacturer or brand warranty applies to anything you buy from us. What we promise is set out below, and it is ours.
We would rather tell you that plainly than let you find out when you need it.

What we do guarantee

Everything below is Atir's own commitment, given directly by us to you.
The product is genuine. Manufactured by the brand whose name is on it. If you doubt it, tell us within 30 days and we collect at our cost and refund you in full. See Authenticity and sourcing.
It arrives new, in the condition we described. New and never used, sealed unless the listing says otherwise, undamaged, and the item you ordered. If not, tell orders@atir.ae within 30 days and we replace it or refund you, at your choice, and we pay the collection. A box or bottle damaged in transit counts as damaged, and we deal with the courier, not you. For box marks we did not show you, or worse than shown, you may also keep the item and we refund part of the price.
It works. If the sprayer fails, the atomiser leaks, or the bottle is defective, tell orders@atir.ae within 30 days of the fault appearing, film opened or not. We collect at our cost and replace, repair or refund, at your choice.
The description is accurate. Size, concentration, and the product itself. If we described it wrongly, that is on us.
The packaging the product page names. "Sealed only and original packaging" means the brand's original retail packaging, sealed in its film. "Sealed only and tester packaging" means a tester in plain tester packaging, often without a cap, sealed in its film. Authenticity and sourcing explains both marks.
For a sealed bottle of perfume, that covers more ground than a manufacturer warranty would.

What we do not cover

Skin reactions and sensitivity. Perfume contains alcohol and perfume compounds. Skin reacts differently from person to person, and a perfume that suits one person can irritate another. Read the ingredients on the box if you have known sensitivities, and stop using anything that irritates your skin. We cannot take responsibility for a reaction, but if a product genuinely does not suit you, talk to us rather than assuming the answer is no.
Not liking the smell. Perfume is personal, and it smells different on different skin. This is why we do not accept opened bottles back on a change of mind, and why we recommend buying something you have smelled before. An unopened bottle can come back within the normal window.
Normal variation. Batch-to-batch differences in a perfume are real and they are how perfume has always worked. Natural ingredients vary by harvest, and brands reformulate over time. A bottle that smells slightly different from one you bought three years ago is not faulty.
Damage after delivery. Dropped, spilled, left in a hot car, or stored in sunlight. Keep perfume somewhere cool and dark and it will last for years.
Marks on the plastic wrap. The clear plastic wrap (cellophane) around each box is a protective layer. Scratches, scuffs, tears, creases or bubbles in it, and tape, stickers or security tags on it, are not damage to the product or its box. They do not make an item damaged or faulty, and they are not box wear. Damage to the box itself or to the bottle is covered as Returns and refunds sets out.
Anything bought elsewhere. We can only stand behind what we sold you.

About this website

We keep product information, prices and stock levels as accurate as we can, and we correct mistakes when we find them. We do not promise the site will be available without interruption, and we may take it down for maintenance.
Colours on a screen are not exact. Product images are our own, some produced digitally, and illustrate the product. The bottle and box you receive may differ from them.

Ratings and perfume information

Community ratings on our product pages come from Fragrantica and Parfumo. Each rating names its source and links to that perfume's page there. Notes and perfumer names come from the perfume houses, with these two sites as a cross-check.
Atir is not affiliated with, sponsored or endorsed by Fragrantica or Parfumo. Fragrantica and Parfumo are trademarks of their respective owners.

Limits on our liability

To the extent UAE law allows, our liability for any order is limited to what you paid for that order.
We are not liable for indirect losses. A missed gift occasion, a cancelled trip, or lost time are examples of what that means.
None of this limits your rights under UAE consumer protection law, and where this page and that law disagree, the law wins. We are not trying to sign away anything you are entitled to.

Questions

support@atir.ae. If something has gone wrong, tell us before you decide we will not help. Most things are fixed the same day.

Product safety

Last updated 16 October 2026

Ingredients and allergens

Perfume contains alcohol and fragrance ingredients that can cause a skin reaction in some people, such as linalool, limonene, citral and coumarin. The ingredient list is printed on each box, as the house wrote it. If you have an allergy, read it before you buy. A tester may come without a box: write to support@atir.ae and we will tell you what we know.

Test it first

Try a little on the inside of your wrist and wait 24 hours. If your skin reddens, itches or swells, stop using it, and see a doctor if it does not settle.

Using it

Spray on skin or clothes, never on broken or irritated skin, and keep it away from your eyes and mouth. If it gets in your eyes, rinse them with water. Some ingredients react to sunlight, so do not spray skin you will expose to strong sun.

It is flammable

Perfume burns. Keep it away from flames, heat and sparks, and do not spray it near a candle, a cigarette or a stove. Store it below 30 °C and out of direct sun, and do not leave it in a parked car.

Children and pets

Keep perfume out of reach of children and pets. It is not for drinking. If someone swallows it, call a doctor straight away.

Reactions and returns

A skin reaction does not make a bottle faulty. Returns and refunds sets out what we take back.

Atir Plus terms

Last updated 31 October 2026
Atir Plus is a paid membership of an Atir account. These terms explain what it costs, what it gives you and how it ends. They sit alongside Terms of sale and use, which governs every order, and Atir Circle terms. Where they disagree on Atir Plus, these terms apply.

Who runs Atir Plus

This website is operated by Shobra Outlet Trading L.L.C., trading as ATIR.ae, licensed by Ajman DED, licence No. 109480.

Who can join

You need an Atir account and must be signed in to join. Each account can hold one membership, and the membership belongs to that account.

Price and billing

·
Atir Plus costs AED 15 per billing period, VAT included.
·
A billing period is 30 days. The first starts the day you join, and we charge you automatically at the start of each new one until you cancel.
·
There is no complimentary trial.
·
You pay by card or wallet (Apple Pay, Google Pay) through Stripe, our payment provider. Cash on delivery is not accepted for the membership.

What you get

While your membership is active:
·
Complimentary Standard delivery on every order, with no minimum.
·
Complimentary Express delivery on every order, with no minimum. Express stays for card and wallet payments only.
·
Members-only Atir Circle rewards: the top complimentary bottle tier and new edition fragrance variations. You earn points the same way as every other member, under Atir Circle terms, plus the points boost below.
·
Points boost. On every order you place as an active member, you earn bonus points on top of your order's points, at the rate shown on the Plus page when you place it: 1.3x Sunday to Thursday, 1.4x Friday and Saturday, 1.5x from the 25th to the month's end, 1.6x on the first public day of a sale event, and 1.8x to 2x during members' early access, UAE time. Rates do not add up; the highest applies. Bonus points are at most 2000 an order and 6000 a calendar month, follow the same waiting, return and refund rules as the order's points, and cannot be used toward a complimentary bottle, gift set or tester. The Plus page shows today's rate; upcoming rates are not announced in advance.
·
The Love gift wrap and the Black Dolce&Gabbana gift bag, for members only, taken as an Atir Circle reward under Atir Circle terms; they are not sold.
·
Privé, a members-only section with members-only bottles, members-only variations and members-only deals.
·
24 hours early access to the deals of longer sales events, those lasting three days or more, such as White Friday, Dubai Shopping Festival, Dubai Summer Surprises, Ramadan, Eid, National Day and the Opening Sale. Short events and daily drops have no early access.

What stays the same

·
Cash on delivery follows its usual rules in Payment and pricing, including its AED 10 fee.
·
A change-of-mind return carries the usual AED 20 return fee. The delivery we waived for you is not charged back.
·
If Atir switches on its service fee, AED 1.43 with VAT included, members pay it too. It is off at present.

Cancelling

You can cancel at any time from your account page. Your benefits continue until the end of the period you have already paid for, and then stop. We do not refund the current period, except where UAE consumer protection law requires it.

If a payment fails

If a renewal payment fails, your benefits stop at once. Stripe may try the payment again, and your benefits return as soon as it succeeds. If the payment is still unpaid after those retries, the membership ends.

Changes to Atir Plus

We may change the benefits at any time. The Atir Circle and Privé rewards, their points prices and which rewards are offered may change at any time, without prior notice, as Atir Circle terms says. If we change the price of Atir Plus, we will email members already subscribed at least 20 days before the billing period it first applies to, and you can cancel before then. A price change never applies to a period you have already paid for.

Ending a membership

A membership cannot be transferred to another account or person. We may end a membership for abuse under Acceptable use; if we do, we refund the unused part of the current period.
Nothing in these terms limits any right you have under UAE consumer protection law, Federal Law No. 15 of 2020 and its executive regulations. Where these terms and that law disagree, the law wins.

Governing law

These terms are governed by the laws of the United Arab Emirates. The competent courts of Ajman have jurisdiction over any dispute. Before going to court, please talk to us. Contact and complaints sets out the no-cost Ministry of Economy consumer complaint route.

Contact

support@atir.ae. We reply within 24 hours, every day.

Intellectual property and brand notice

Last updated 2 October 2026

Brand names on this site

We sell perfume made by other companies. To tell you what is in the bottle we have to name the brand, so brand names appear throughout this site.
That is the only reason they appear. Naming a product is not a claim of any relationship with its maker.
All brand names, trade marks and logos belong to their owners. We claim no rights in them.

What we do not use

We hold ourselves to this and we would rather write it down than leave it to judgement:
·
No brand logos. Not in listings, not in advertising, not on packaging, not on social media.
·
No brand photography on the site. Not campaign or lifestyle imagery, and not plain product shots either. Every one of them is a photographic work belonging to the brand or its photographer, and we do not display them.
·
No brand advertising copy. We write our own product descriptions.
·
No brand fonts, colours or styling used in a way that suggests an official connection.
·
No claim to be official. Not "authorised", not "official stockist", not "in partnership with".

Our own images

Every product image on this site is an image we made of the bottle and box. Some are produced digitally. They illustrate the product; the bottle you receive is the genuine product, and its packaging may differ from the image.
We have no licence to use brand imagery, so we make our own.
Our images, product descriptions, site design, code and the Atir name are ours. Please do not copy them.

The Atir name

Atir is our brand. Do not use it, or anything close enough to be confused with it, without asking us first.

If you own a brand we sell

If you represent a brand and you think a listing crosses a line, email info@atir.ae with the listing and what concerns you. We will look at it promptly and we will change or remove anything that should not be there.
We would genuinely rather hear from you directly than through a lawyer, and we will act on a reasonable request without needing to be forced.

If you think we have copied your work

Email info@atir.ae with the work, where it appears on our site, and how we can verify you own it. We remove anything we should not be using.

Using this site

You may browse, buy, and share links. You may not scrape it, copy the catalogue, resell what you buy from us as a business, or reuse our images and text. Acceptable use covers the rest.

Acceptable use

Last updated 2 October 2026
Short version: shop normally and none of this will ever come up.

What this site is for

Buying perfume for yourself or as a gift, as a consumer, in the United Arab Emirates. You must be 18 or over.

Please do not

Buy to resell. We sell to consumers. Bulk orders placed for resale may be cancelled.
Scrape the site. No bots, crawlers or automated tools harvesting our prices, catalogue or images.
Copy our content. Our images and product descriptions are ours. See Intellectual property and brand notice.
Interfere with the site. No attempts to break in, overload it, or find vulnerabilities without asking us first. If you have found a security problem, email support@atir.ae and we will thank you properly.
Use someone else's payment method, or place orders you do not intend to accept.
Abuse our staff or drivers. Our drivers are employees doing a job.
Submit false information, including a delivery address that is not real.

Repeated returns and refused deliveries

We built our returns policy to be generous, and a 1 to 2 day service only works because most deliveries succeed.
If an account repeatedly refuses deliveries or returns orders, we may decline further orders.
This is not aimed at anyone who returns something because it was wrong, damaged, or not genuine. Those returns are ours to fix and they do not count. It is aimed at the small number of accounts that order without intending to accept.
If we restrict your account we will tell you why by email, and if you think we have it wrong, reply and we will look again.

Your account

Keep your password to yourself. Tell us at support@atir.ae if you think someone else has used your account. One account per person, please.

If you break these rules

Depending on what happened, we may warn you, cancel an order, restrict your account to prepaid, or close it. We will explain which and why, and you can always reply and put your side.

Reporting a problem

support@atir.ae. Tell us what you saw and where, and we will look into it.

Accessibility

Last updated 2 October 2026

What we are aiming for

We want people to be able to shop with us regardless of how they use a computer or phone. We are working towards the Web Content Accessibility Guidelines version 2.1 at level AA.
We are working towards it. We are not claiming we have arrived. A claim we have not tested would be worse than an honest description of where we are.

What we have done

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Every product image has descriptive alternative text.
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The site works with a keyboard alone, without a mouse.
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Text and background colours are chosen to meet contrast requirements.
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Forms have proper labels, and errors say what is wrong in words.
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The page structure uses real headings, so a screen reader can navigate it.
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The site works at the text size your browser or phone is set to.
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Nothing on the site flashes.

What we know is not right yet

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We have not completed a full audit with assistive technology users.
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The cookie banner needs work on keyboard focus order.
We would rather list these than pretend they are not there. They are on our list.

If something blocks you

Email support@atir.ae and tell us what you were trying to do and what got in the way. We aim to reply within one working day.
If a part of the site is stopping you from ordering, tell us what you want and we will place the order for you. That is not a workaround we are proud of, but it is better than you not being able to buy something.

Ordering another way

If the website does not work for you for any reason, email support@atir.ae and we will take the order by email.

Feedback

Accessibility work is never finished, and the most useful information comes from people who hit the problems. If you have something to tell us, we want to hear it.

Contact and complaints

Last updated 2 October 2026

Reaching us

Email: support@atir.ae
We reply within 24 hours, every day.
You can also write to us through the contact form at atir.ae/support/contact. Both reach the people who can fix things.

Who you are dealing with

This website is operated by Shobra Outlet Trading L.L.C., trading as ATIR.ae, licensed by Ajman DED, licence No. 109480.
Trade licence
109480, Ajman Department of Economic Development
Commercial register
201804697
Registered address
Showroom No. 11, Nuaimeya 1, Ajman, United Arab Emirates
Tax registration number
100479414300003
Tax invoices are issued in the company's VAT-registered name, Shobra Trading of Ready Garments LLC.
Our registered address is a licensed business premises, not a shop or a collection point. Please do not travel there expecting to buy or collect.

What to include

Your order number, what happened, and what you would like us to do. Photographs help for anything damaged or wrong.

If something has gone wrong

Step one, tell us. support@atir.ae. Most problems are solved the same day, and we would much rather fix it than have you take it further.
Step two, ask for it to be escalated. Reply to our answer and say you are not satisfied. A manager reviews it and responds within 5 working days.
Step three, take it outside. If we still have not got it right, you have options that cost you nothing.

The Ministry of Economy consumer route

The UAE Ministry of Economy and Tourism runs a no-cost consumer complaints service.
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The consumer protection line, 600 522 225
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The Ministry's website and app, at moet.gov.ae
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The UAE government portal at u.ae
They will want your order number, our details from the table above, and a description of the problem. We will cooperate with any complaint and we will not hold it against you.
You can also complain to the Ajman Department of Economic Development, which licenses us, as the consumer protection authority for the emirate we are registered in.

Data protection complaints

For anything about your personal data, email info@atir.ae first. If we do not resolve it, you can complain to the UAE Data Office, the federal authority responsible for data protection under Federal Decree-Law No. 45 of 2021.

Brand owners and rights holders

If you represent a brand or own rights you believe we have used incorrectly, email info@atir.ae. See Intellectual property and brand notice.

Legal notices

Formal legal notices go to the registered address above and to info@atir.ae.

Governing law

UAE law applies, and the competent courts of Ajman have jurisdiction. That said, the Ministry of Economy route costs nothing and fast, and we would rather resolve something there than in a courtroom.