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Why are you cheaper than everyone else?
Is it real?
Why does the box look slightly different from the one I saw in a mall?
Why does my box say Monza Outlet?
What is a tester?
What does box wear mean?
What if my order is damaged on the way?
Are there offers on decants and sale items?
What is the small security sticker on some boxes?
Is a mark on the plastic wrap damage?
What is the Mystery Bottle?
Can I exchange an item?
The barcode did not scan in a shop. Is that a problem?
Do I get a manufacturer warranty?
Can I return it if I do not like the smell?
Can I return my complimentary gifts?
How fast do you deliver?
Do I get complimentary delivery on my next order?
Are there any other fees?
Do you ship outside the UAE?
How can I pay?
How long does a refund take?
Do you have a shop I can visit?
How do I contact you?
Frequently asked questions
Last updated 31 October 2026
Operated by Shobra Outlet Trading L.L.C., trading as ATIR.ae
Ajman DED licence No. 109480
VAT: Shobra Trading of Ready Garments LLC, TRN 100479414300003
Why are you cheaper than everyone else?
Because mall retail prices carry costs we do not have.
A mall retailer pays for territory agreements, brand marketing commitments, retail space in a mall, and trained counter staff. All of that is in the price of the bottle. We buy genuine stock in bulk from a supplier here in the UAE, we run lean, and we pass the difference on.
There is no catch. It is the same perfume, in the same bottle, from the same factory. You are not paying for the shop it usually sits in.
Is it real?
Yes. Every bottle is made by the brand whose name is on it. Not a copy, not a dupe, not a refill, not repackaged. The only thing we fill ourselves is our 10 ml decant, by hand, from the tester-packaged bottle of the same authentic perfume.
We hold a purchase invoice for every batch we sell and we record the batch code of every bottle before it goes out. If you ever doubt a specific bottle, we can trace it back.
And if you do doubt it: tell orders@atir.ae within 30 days, we collect it at our cost, and we refund you in full. No inspection queue, no argument. We can offer that because we know where our stock comes from.
Why does the box look slightly different from the one I saw in a mall?
Perfume packaging changes between production runs and between markets. Box design, cellophane finish, the exact printing, the language on the sleeve, all of it varies legitimately over time.
Some of our stock was originally packaged for a market other than the UAE. Where that changes anything you would notice, the product page says so.
Why does my box say Monza Outlet?
The box's design and branding, and its shipping label, are Monza Outlet's. Monza Outlet is our affiliate company, MONZA OUTLET FASHION L.L.C. We pack and dispatch orders through it, and it holds our contract with Century Express, our courier. Your order is still sold by Atir. Shipping and delivery sets this out.
What is a tester?
The same perfume, made for shop counters, in plain packaging that is meant to be thrown away and may arrive dented or scratched. Some arrive without a cap, and the photographs usually show the original retail packaging. Testers reach us sealed, as the brand packed them, and we do not open them, so we cannot know beforehand whether yours has a cap. The product page says all this before you buy, so none of it is a reason to return one. A fault still is.
What does box wear mean?
A new, sealed bottle from our last stock whose outer box has a dent, a scratch or worn print. Once only marked boxes remain, the product page shows the wear level and close-up photographs. The price stays the normal price; the struck figure on the product page marks the wear level only. The marks on yours are no worse than shown. You can return or exchange it like any other item.
If the marks were not shown, or are worse than shown, you choose: a complimentary return with everything refunded, a replacement, or keep it and we refund part of the price.
What if my order is damaged on the way?
A box or bottle damaged in transit counts as damaged. Tell orders@atir.ae within 30 days, with photographs if you can. We collect at no charge and replace it or refund everything. We claim from the courier ourselves; you never have to deal with them.
Are there offers on decants and sale items?
Yes. Any four 10 ml decants cost up to 40% less together, once per order. Terms of sale and use has the rules.
What is the small security sticker on some boxes?
A retail anti-theft tag: a thin white strip, often with a barcode. Shops use it to sound the door alarm if an item leaves unpaid. A distributor or shop in the authorised supply chain added it before the box reached us.
It is harmless. It has no battery, sends nothing, and does not touch the perfume, which stays sealed inside the box.
Some boxes have one and some do not, depending on the route the stock took to us. It says nothing about whether the perfume is genuine.
You can peel it off gently or leave it. On soft or printed card, leaving it avoids tearing the print. If it ever sets off a shop's door alarm, peel it off.
Is a mark on the plastic wrap damage?
No. The clear plastic wrap (cellophane) around each box is a protective layer. Scratches, scuffs, tears, creases or bubbles in it, and tape, stickers or security tags on it, are not damage to the product or its box. They do not make an item damaged or faulty, and they are not box wear.
If the box itself or the bottle is damaged, tell orders@atir.ae within 30 days and we collect it complimentary. See Returns and refunds.
What is the Mystery Bottle?
A full bottle in its original box for AED 400, for signed-in Circle members. You choose men, women or unisex; we choose a bottle in stock that normally sells for AED 440 or more. You see it in your bag before you pay, can redraw at no charge twice a week, and can return it like any other bottle. The refund is what you paid.
Can I exchange an item?
Yes, within the change-of-mind window, unused and sealed. Choose the replacement on your order and we approve it. The AED 40 collection charge, two courier trips, is added to a difference you pay, or deducted from a difference we refund. See Returns and refunds.
The barcode did not scan in a shop. Is that a problem?
No. Retail barcode databases are built by retailers, not by brands, and a code that is not in one shop's till system is not evidence of anything.
If it worries you, email us with the batch code and we will trace it.
Do I get a manufacturer warranty?
No. A manufacturer warranty does not apply to anything you buy from us.
What you get instead is our own guarantee: genuine, undamaged, working, and as described, backed by a full refund. For a sealed bottle of perfume that covers more than a manufacturer warranty would. See Warranty and disclaimer.
Can I return it if I do not like the smell?
Only if it is still sealed.
It must be unused, in its original box and packaging, with the plastic film around the box unopened and intact. Once the film is opened or removed we cannot resell the bottle, so we cannot take it back.
With the film sealed, you have 7 days to ask, on sale or not. A 10 ml decant is the one item that cannot be returned. Ask in time and the return stands, even if we collect later. We collect from you, and a return fee comes off the refund: AED 20, plus 2.9% of the value above AED 1000, plus 1% on a card from abroad. Returning AED 2000 costs AED 49 on a UAE card. Nothing to pay by card or in cash, and nothing for the driver. The delivery charge, any cash on delivery fee and the service fee are not refunded. On a complimentary-delivery order, only the return fee comes off. AED 20 pays for two courier trips: collection from your door and back to our office.
A faulty, damaged or wrong item is different. It comes back at no charge within 30 days, opened or not, and you get everything back. Email orders@atir.ae before sending anything.
Can I return my complimentary gifts?
No. The 1 ml decant and Our Shukran card are complimentary, so they cannot be returned, exchanged or refunded. If you return a bottle, keep its gifts; nothing comes off your refund for them. If a gift arrives damaged or wrong, tell support@atir.ae and we will make it right.
How fast do you deliver?
Everywhere in the UAE. Century Express, our courier, delivers in every emirate. Standard takes 3 to 5 working days, AED 5, complimentary when the products come to AED 300 or more. Express takes 1 to 2 working days, AED 10, complimentary from AED 600, for card and wallet payments.
Do I get complimentary delivery on my next order?
Once, with an account. 8 days after your first order is delivered, with no return, exchange, refund or chargeback, your next card or wallet order gets complimentary Standard delivery, within 15 days. We email you, and it applies by itself at checkout. A Circle complimentary delivery reward you hold is kept.
Are there any other fees?
AED 10 for cash on delivery. Nothing else. Gift wrap is an optional extra with its own price. Gift wrap and the gift bag are not available with cash on delivery, including cash at pickup; gift boxes are. Every fee shows at checkout before you pay.
Do you ship outside the UAE?
No. Perfume is a flammable liquid with real restrictions on air freight, and we would rather do UAE delivery properly than international delivery badly.
How can I pay?
Online, by card, Apple Pay, Google Pay or Link, before we dispatch. Or in cash at the door, with or without an account, for an AED 10 fee, by Standard delivery, when the products come to at least AED 120. We confirm cash orders on WhatsApp. If we hear nothing within 24 to 48 hours, we cancel the order.
How long does a refund take?
We inspect the returned item within 2 working days, then:
·
Card: back to the card you paid with, 5 to 10 working days to appear, depending on your bank.
·
Cash on delivery: by bank transfer to an account in your name.
Longest realistic wait is about two weeks from collection, for a card refund.
Do you have a shop I can visit?
Not at the moment. Our Ajman address is a licensed business premises, not a counter, so please do not travel there to buy or collect.
How do I contact you?
support@atir.ae. We reply within 24 hours, every day.